Privacy Policy
Your privacy matters to us at granthiviora
Introduction
granthiviora Financial Planning ("granthiviora," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website granthiviora.com and use our financial planning services.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this privacy policy, please do not use our services.
This privacy policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for our financial planning courses or programs
- Create an account on our website
- Subscribe to our newsletter or marketing communications
- Contact us through our contact forms or customer support
- Participate in surveys, contests, or promotional activities
- Apply for employment with granthiviora
| Information Type | Examples | Purpose |
|---|---|---|
| Contact Information | Name, email address, phone number, mailing address | Communication and service delivery |
| Financial Information | Income level, financial goals, investment experience | Personalized course recommendations |
| Technical Information | IP address, browser type, device information | Website optimization and security |
| Usage Information | Pages visited, time spent, course progress | Service improvement and analytics |
How We Use Your Information
granthiviora uses the collected information for various purposes, including:
- Providing and maintaining our financial education services
- Processing your enrollment in courses and programs
- Sending you important updates about your courses and account
- Responding to your inquiries and providing customer support
- Personalizing your learning experience based on your financial goals
- Sending marketing communications about new courses and services (with your consent)
- Improving our website functionality and user experience
- Conducting research and analytics to enhance our educational content
- Complying with legal obligations and protecting our legal rights
We will only use your personal information for the purposes stated at the time of collection or as otherwise consented to by you.
Information Sharing and Disclosure
granthiviora does not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers include:
- Cloud hosting and data storage providers
- Email marketing and communication platforms
- Payment processing companies
- Analytics and website optimization services
- Customer support and help desk platforms
Legal Requirements
We may disclose your personal information when required by law, regulation, legal process, or governmental request, including:
- Compliance with court orders or subpoenas
- Response to lawful requests from public authorities
- Protection of granthiviora's rights, property, or safety
- Investigation of potential fraud or security incidents
Your Privacy Rights
Under Canadian privacy laws, you have several rights regarding your personal information:
Access
You have the right to request access to the personal information we hold about you and receive a copy of that information.
Correction
You can request that we correct any inaccurate or incomplete personal information we have about you.
Withdrawal of Consent
You may withdraw your consent for certain uses of your personal information, subject to legal and contractual restrictions.
Opt-out
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link or contacting us directly.
To exercise any of these rights, please contact our Privacy Officer using the information provided in the "Contact Us" section below. We will respond to your request within 30 days as required by Canadian privacy legislation.
Data Security and Protection
granthiviora implements appropriate technical, physical, and administrative security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- SSL encryption for data transmission
- Secure servers and data centers with restricted access
- Regular security assessments and updates
- Employee training on privacy and data protection
- Access controls limiting who can view your information
- Regular backup and disaster recovery procedures
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you promptly of any known security breaches that may compromise your personal information.
Data Retention
granthiviora retains your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable laws. Our retention periods vary based on the type of information:
| Information Type | Retention Period |
|---|---|
| Account Information | Retained while account is active plus 3 years after closure |
| Course Records | Retained for 7 years for certification and compliance purposes |
| Marketing Communications | Until you unsubscribe or request removal |
| Website Analytics | Anonymized data retained for up to 2 years |
| Financial Information | Retained for 7 years as required by financial regulations |
After the retention period expires, we will securely delete or anonymize your personal information unless we are required by law to retain it for a longer period.
Cookies and Tracking Technologies
granthiviora uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:
- Remember your preferences and login information
- Analyze website traffic and user behavior
- Personalize content and course recommendations
- Provide targeted marketing communications
- Improve website functionality and performance
Types of Cookies We Use
- Essential Cookies: Necessary for basic website functionality and cannot be disabled
- Performance Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Remember your preferences and personalize your experience
- Marketing Cookies: Used to deliver relevant advertisements and track their effectiveness
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our website.
International Data Transfers
While granthiviora is based in Canada, some of our service providers may be located in other countries, including the United States. When we transfer your personal information outside of Canada, we ensure:
- Appropriate safeguards are in place to protect your information
- Service providers comply with privacy standards equivalent to Canadian laws
- Contractual agreements require proper data protection measures
- Data is transferred only for the purposes specified in this policy
By using our services, you consent to the transfer of your information to countries outside of Canada for the purposes described in this Privacy Policy.
Children's Privacy
granthiviora's services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers promptly.
Changes to This Privacy Policy
granthiviora may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
- Post the updated policy on our website with a new "Last Updated" date
- Send notification emails to registered users when material changes occur
- Provide prominent notice on our website for at least 30 days
- Obtain your consent for changes that significantly affect how we use your information
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Our Privacy Officer
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern, please contact our Privacy Officer:
granthiviora Privacy Officer
4817 49 St, Yellowknife, NT X1A 3S7, Canada
Phone: +1 (819) 752-6171
Email: privacy@granthiviora.com
We will respond to all privacy inquiries within 30 days as required by Canadian privacy legislation. For general inquiries about our services, please contact info@granthiviora.com.